CHECK IN: check in is at 4pm unless previous arrangements have been made with management.  Arrival before 4pm without previous approval will result in a $25 early check-in fee.

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CHECK OUT: check out is at 11:00 AM sharp.  Unless a later checkout time has been established with management, later departures are not allowed and may be billed at $25 for every 30 minutes beyond 11:00AM.

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NO SMOKING anywhere on or in premises, inside or outside.  Evidence of smoking indoors will result in forfeiture of security deposit and may result in an additional $150 cleaning fee.

 

PET POLICY: Want to become pet-approved? We have a new process now for establishing your pet as an approved guest. Click HERE to learn more.

If you bring an unapproved pet to our cabins without prior approval we reserve the right to charge a $250 penalty and/or immediate termination of your reservation.

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​MAXIMUM OCCUPANCY: The maximum number of guests varies by property.  Only registered overnight guests are allowed at the cabins, even during the day unless written permission is given by our office.  Any deviation from original reservation must be authorized by management.  Violation of the rental agreement will result in immediate termination and eviction and forfeiture of security deposit.  Cabins have a maximum vehicle capacity of 2 per cabin.  

 

DEPOSIT: Reservations must be secured with valid credit card or check. A deposit equal to 50% of the total reservation is required within 24 hours to hold the reservation. Balance is due 14 days prior to check in.

 

CLEANING FEE: Each reservation includes an exit cleaning fee. At the end of a guest’s stay the home will be cleaned by a professional cleaning staff. While the home will be cleaned after a guest departure, guests are required to leave the home in a comparable condition as it was found. Failure to do so will result in an additional clean fee of $25.00 per hour charged to the guest. 

 

CANCELLATIONS: A thirty (30) day notice is required for cancellation.

 

Cancellations that are made more than 30 days prior to the arrival date will be refunded less a $75 change fee. Cancellations or changes that result in a shortened stay, that are made within 30 days of the arrival date, forfeit the full payment. Cancellation or early departure does not warrant any refund of rent, deposit or cleaning fee. However, if we are able to re-rent the property for the dates cancelled, we will be happy to refund any part of that whether it is partial or the full amount minus the $75 change fee.

 

BURN BANS: If you have been notified of a burn ban in effect during your visit, any outside fires are strictly prohibited.  Any unauthorized fires will result in immediate eviction, forfeiture of security deposit and will not be eligible for any refund.  We reserve the right to prohibit fires at our cabins regardless of local burn bans if we feel that conditions warrant it.  

 

FIREARMS: no firearms of any sort are allowed within the cabin community, including paintball guns.

 

FIREWORKS: no fireworks of any kind are allowed at the cabins or in the neighborhoods around the cabins.

 

NOISE AND DISTURBANCES: It is expected that guests will behave in a civilized manner and will be good neighbors, respecting the rights of surrounding property owners and guests, being thoughtful not to disturb, annoy, endanger, and/or interfere with the enjoyment of others. If excessive noise or disturbances occur resulting in notification by police or neighbors, guests will be asked to vacate the Property and will forfeit the reservation and any monies paid.

 

QUIET HOURS: For guest's enjoyment and the enjoyment of others, please respect quiet times between 8 PM and 8 AM. Complaints will be charged at $125.00 (per occurrence) 

 

HOT TUB: The use of hot tub additives beyond the sanitizing granules provided is strictly prohibited. No bubbles, oils, scents, etc.

 

SECURITY DEPOSIT: We will save your credit card on file.  In the event of damage, loss, smoking, pets, unauthorized hot tub additives or excessive cleaning, we reserve the right to charge for the damages up to the amount appropriate to the situation.  Guests accept all terms and conditions of the rental agreement and accept all liability for rent and charges related to property rental, as well as any damage beyond normal wear and tear during the term of the rental. Guests understand and authorize that these costs will be charged against the deposit provided.

 

​INTERNET RELIABILITY:  While our internet is reliable most of the time, Ashford experiences periodic outages due to wind, downed trees, heavy snow, etc.  We cannot guarantee internet availability for your visit.  We do have T-Mobile and Verizon towers nearby, making cellular service more reliable and a possible back up for maintaining internet connection during internet disruptions.  

INCLEMENT WEATHER POLICY: No refunds or concessions will be made for circumstances beyond our control; such as weather, road conditions, work projects in the area, plane or ferry cancellations, government shutdowns, service outages (including internet), and health or personal reasons. Trip insurance is recommended, which covers items such as these.  Winter conditions can occur anytime between October and April.  Please be prepared to drive in snow during peak snow season!  While the roads are well-plowed and sanded, you should be prepared for snow/ice in winter.  We do not give refunds or short-notice date changes due to inclement weather.

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POWER OUTAGE POLICY:

We have made many upgrades and additions to the cabins to ensure they remain comfortable during a power outage.  We guarantee light, heat and a way to cook.  Also uninterrupted hot water in our cabins equipped with propane water heaters and uninterrupted internet in our cabins with StarLink internet service.

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Please visit our Power Outage page for more information.

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Because we guarantee heat, light and a way to cook in the event of a power outage, we are no longer offering refunds for power outages unless one of the following things happen: primary source of heat fails, cooking option fails.

 

MINIMUM AGE for renters is 25.  If you are under the age of 25 and wish to visit, please give us a call to discuss.

 

As a courtesy, if something gets broken during your stay, i.e. a glass or plate or anything, please let us know at check out. You will not be penalized, we would just like to replace them for the next guest. 

TERMINATION: Guests agree that any violation of the Vacation Rental Agreement will be grounds for immediate eviction, forfeiture of all rental fees and assessment of additional fees.